Website Terms Of Use
Last updated August 2026
What These Terms Cover
These terms govern your use of this website. They are not the agreement under which we dispatch your trucks. If you decide to work with 369 Carrier Services, that relationship is set out in a separate written dispatch agreement which you will be asked to read and sign. Where the two differ, the signed dispatch agreement governs the service and these terms govern the website.
Nature Of Our Service
369 Carrier Services provides truck dispatch and back-office support to motor carriers. We are not a freight broker. We do not take possession of freight and we do not arrange transportation as a principal. Every load moves under the carrier's own operating authority, on the carrier's own insurance, with the carrier's own driver. We search loads, negotiate rates and handle broker communication on the carrier's behalf. That distinction is not a technicality — it determines who is liable for the freight, and the answer is not us.
Load Approval
No load is ever booked without the carrier's approval. The carrier retains complete discretion over which freight to accept, which lanes to run, which brokers to work with and which loads to refuse. A dispatcher recommends; the carrier decides. If anyone in this industry tells you otherwise, ask to see it in writing.
Carrier Responsibilities
The carrier is responsible for maintaining active operating authority, the insurance coverage required by the FMCSA and by the brokers it works with, safe operation of its equipment, Hours of Service compliance, driver qualification files, drug and alcohol testing enrolment, and every other applicable federal and state regulatory requirement. Our compliance assistance is administrative support — preparing paperwork, tracking renewal dates, keeping files in order. It does not transfer any legal obligation from the carrier to us, and it cannot.
Insurance
The carrier must hold and maintain the coverage required by its authority and by the brokers it is set up with, and must provide a current certificate of insurance on request. We cannot represent a carrier to a broker without one. Minimum coverage levels are set by the FMCSA and by individual broker requirements rather than by us.
What The Free Trial Covers
We offer a one week free trial. During it we provide full dispatch service at no charge: we find a load, negotiate the rate, dispatch it and handle the broker. You continue only if the week justified itself. To represent you to brokers during the trial we will still need your active authority, a certificate of insurance and a signed W-9, and you will still need to sign the dispatch agreement — the trial waives the fee, not the paperwork. If a load is in transit when the trial ends, that load is completed and settled normally.
No Guarantee Of Freight Or Rates
We do not guarantee load availability, particular rates, a minimum number of loads, or a minimum revenue figure in any period. Freight markets move for reasons entirely outside our control and outside yours. What we commit to is working your account properly — searching, negotiating and communicating — not to a specific outcome. Any dispatch service that guarantees you a rate is either quoting a market it does not control or telling you what you want to hear.
Website Content And Market Data
This website is provided for information. The freight market figures shown on the state and city pages are drawn from public federal datasets — the FMCSA carrier census, Energy Information Administration diesel prices and Bureau of Labor Statistics wage data — and are reproduced as published. They are a general market indicator, not advice on which load to accept or what rate to charge.
Accuracy And Currency Of Data
Federal datasets are refreshed on their own publication schedules and our pages follow those schedules, not the market. We do not warrant that any figure is current at the moment you read it, and no commercial decision should rest on a single number on a web page. Where we have no verified figure for a state, that block is simply absent rather than filled with an estimate.
Acceptable Use
You may read this site, print pages from it and share links to it. You may not scrape it wholesale, republish its content as your own, use it to build a competing directory, attempt to interfere with its operation, or submit the contact form with details that are not yours. The form is monitored for automated abuse and rate-limited accordingly.
Intellectual Property
The written content, page structure, design and data presentation on this website are our property or licensed to us. The underlying federal datasets remain in the public domain and are attributed to their sources. Our name, logo and branding may not be used without written permission.
Independent Contractor Relationship
Nothing on this website or in the dispatch relationship creates an employment, partnership, agency or joint venture relationship between us and any carrier. The carrier operates as an independent business, retains exclusive control over its equipment and the conduct of its drivers, and is free to work with other dispatch services, brokers or shippers unless a signed agreement says otherwise.
Confidentiality
Each party treats the other's commercial information — rates, lane data, broker relationships and operating details — as confidential, and does not disclose it to third parties except as needed to perform the service or as required by law.
Third-Party Links
We link to external resources including federal agency websites and industry data sources. We do not control those sites, we are not responsible for their content, and a link is not an endorsement.
Force Majeure
Neither party is liable for a failure to perform caused by events outside its reasonable control — severe weather, road closure, natural disaster, industrial action, or failure of public or telecommunications infrastructure. Obligations resume once the event has passed.
Severability
If any provision of these terms is found unenforceable, the remainder continues in full effect and the unenforceable provision is read as narrowly as necessary to make it valid.
Changes To These Terms
These terms were last updated in August 2026. We may revise them; the version published on this page at the time you use the site is the version that applies. Material changes to the dispatch agreement are handled separately and in writing, not by updating a web page.
Governing Law
These website terms are governed by the laws of the Commonwealth of Kentucky, where our office is located. The governing law and venue for the dispatch relationship itself are set out in the signed dispatch agreement.
Contact
Questions about these terms can be directed to (859) 340-1072 or contact@369carrierservices.com, or by post to 669 S 39th St, Louisville, KY 40211.