Dispatch service
Check Calls
We provide proactive updates to brokers and customers — before they have to ask.
Typical Updates
- Driver dispatched
- Arrived at shipper
- Loaded
- In transit
- ETA updates
- Arrived at receiver
- Empty and available
Professional, consistent communication is what turns a one-time broker into a repeat one.
In practice
Why This Is The Part That Costs You Money
A check call is a status update to the broker and, through them, to their customer. Dispatched. Arrived. Loaded. In transit. ETA. Delivered. Individually trivial, collectively the thing that decides whether a broker offers you their good freight next month.
Most carriers do them reactively — the broker calls, the driver answers if they can, the information is a few hours old. Done that way they are an interruption with no upside.
Done proactively they become a competitive advantage. The broker never has to chase, never has to guess, and never has to apologise to their customer for not knowing where the freight is. That is worth more in repeat business than most carriers realise.
How it runs
Check Calls, Step By Step
- 1
A Schedule Is Set Per Load
Some brokers want hourly, some want milestones only. We work to what each one actually expects.
- 2
Milestones Go Out Automatically
Dispatched, at shipper, loaded, in transit, ETA, at receiver, empty and available.
- 3
Exceptions Are Flagged Early
A delay reported two hours out is a scheduling adjustment. Reported on arrival it is a failure.
- 4
You Are Not The One Making The Calls
Updates come from us. You keep driving.
What carriers get wrong
The Mistake: Treating Check Calls As The Broker Being Difficult
The broker is not checking up on you. They have a customer asking where their freight is, and every time they cannot answer, their own relationship weakens. Carriers who make that easy get offered the freight that never reaches a public load board.
Questions
Check Calls — common questions
How often do check calls go out?
It depends on the broker and the load. Some want a fixed schedule, most want milestone updates plus immediate notice of anything unexpected.
Do I have to do anything?
Very little. We need to know when you have arrived, loaded and delivered. Everything downstream of that is ours.
What if I am somewhere with no signal?
It happens and brokers understand it, provided the pattern is otherwise reliable. We let them know the route has dead zones rather than leaving a gap unexplained.
No price list
See It Before You Commit To Anything
We do not publish rates. The honest answer depends on your equipment, your lanes, how many trucks you run and how you like to operate — and a number posted on a page has to ignore all of that to exist at all.
What we offer instead is a free trial week. We take your operating preferences, complete your broker setups, find you a load, negotiate the rate and run the week with you. Everything described on this page is included — it is the real service, not a trimmed demonstration of it. If the week justified itself we carry on and talk terms. If not, you owe nothing and you keep the revenue from the load.
To start we need your active operating authority, a certificate of insurance and a signed W-9. With those in hand, broker carrier packets can begin the same day.
Also Included
Other Dispatch Services
High-Paying Load Search
We search thousands of loads across multiple load boards and broker networks to find freight that matches your equipment and pays.
Rate Negotiation
We negotiate aggressively with freight brokers on rates and accessorials so every mile you run is profitable.
Route Planning
Efficient trip planning that reduces empty miles, fuel spend and toll costs.
Load Booking
Once you approve a load we handle the booking, rate confirmation review and appointment setup.
Broker Communication
We become your primary point of contact with brokers so you can stay focused on driving.
Appointment Scheduling
We coordinate pickup and delivery appointments, including FCFS, drop and hook, and live loads.
Driver Support
Our dispatchers stay connected throughout every trip, from traffic delays to breakdowns.
Freight Planning
We plan your week ahead instead of booking one load at a time.
Reload Planning
We start searching for your next load before the current one delivers.
Ready to keep your truck loaded?
Talk to a dispatcher today. No long-term contract, no obligation on the first call.