Dispatch service
Broker Communication
We become your primary point of contact.
Every call a broker would otherwise make to you comes to us instead.
What We Handle With Brokers
- Pickup updates
- Delivery updates
- Appointment scheduling
- Delays
- Route changes
- Emergency situations
- Rate issues
- Payment concerns
This allows drivers to stay focused on driving.
In practice
Why This Is The Part That Costs You Money
Every hour you spend on the phone with a broker is an hour you are not driving, not resting, and not being paid. A single load can generate a dozen calls — confirming the pickup, updating on the road, explaining a delay, rescheduling a delivery, chasing paperwork afterwards.
We become the number brokers call. Your phone stops being the switchboard. When something changes mid-trip you tell us once, and we handle the six conversations that follow.
There is a second benefit that carriers underestimate: consistency. Brokers give repeat freight to carriers who communicate professionally and predictably. A dispatcher who updates before being asked, every time, builds a relationship that produces better loads at better rates — and that relationship survives the one trip where something genuinely goes wrong.
How it runs
Broker Communication, Step By Step
- 1
We Become The Point Of Contact
Your number stops being the one brokers call for routine updates.
- 2
Updates Go Out Before They Are Requested
Dispatched, arrived, loaded, in transit, ETA, delivered. Proactively, not reactively.
- 3
Problems Are Handled At Our End
Delays, reroutes, breakdowns, appointment changes. You tell us once; we make the calls.
- 4
The Relationship Is Maintained Between Loads
Consistent professional contact is what turns a one-off broker into a source of repeat freight.
What carriers get wrong
The Mistake: Going Quiet When Something Goes Wrong
Brokers do not primarily blacklist carriers for being late. They blacklist carriers who went silent and left them to explain a missing truck to their customer. A delay communicated early is a scheduling problem. The same delay discovered by the receiver is a relationship ending.
Questions
Broker Communication — common questions
Will brokers still have my number?
They will have it for emergencies, but routine communication comes to us. That is the point — the calls that used to interrupt your driving now interrupt ours.
What happens if a broker calls me directly anyway?
Take it if you want to, or send them to us. Some carriers like keeping direct contact with a favourite broker. That is fine and we work around it.
Do you communicate with the receiver too?
Yes, where the load requires it — appointment confirmations, ETA updates and rescheduling when a delay makes the original window impossible.
No price list
See It Before You Commit To Anything
We do not publish rates. The honest answer depends on your equipment, your lanes, how many trucks you run and how you like to operate — and a number posted on a page has to ignore all of that to exist at all.
What we offer instead is a free trial week. We take your operating preferences, complete your broker setups, find you a load, negotiate the rate and run the week with you. Everything described on this page is included — it is the real service, not a trimmed demonstration of it. If the week justified itself we carry on and talk terms. If not, you owe nothing and you keep the revenue from the load.
To start we need your active operating authority, a certificate of insurance and a signed W-9. With those in hand, broker carrier packets can begin the same day.
Also Included
Other Dispatch Services
High-Paying Load Search
We search thousands of loads across multiple load boards and broker networks to find freight that matches your equipment and pays.
Rate Negotiation
We negotiate aggressively with freight brokers on rates and accessorials so every mile you run is profitable.
Route Planning
Efficient trip planning that reduces empty miles, fuel spend and toll costs.
Load Booking
Once you approve a load we handle the booking, rate confirmation review and appointment setup.
Appointment Scheduling
We coordinate pickup and delivery appointments, including FCFS, drop and hook, and live loads.
Driver Support
Our dispatchers stay connected throughout every trip, from traffic delays to breakdowns.
Check Calls
Proactive status updates to brokers and customers throughout every load.
Freight Planning
We plan your week ahead instead of booking one load at a time.
Reload Planning
We start searching for your next load before the current one delivers.
Ready to keep your truck loaded?
Talk to a dispatcher today. No long-term contract, no obligation on the first call.